Betbad's Privacy Policy

Welcome to Betbad. We believe your privacy is a fundamental right — not just a legal obligation. That's why we're committed to being transparent about how your personal information is handled on the Betbad platform.

This Privacy Policy applies to all Betbad services, websites, and applications. By creating or using an account on the Betbad platform, you are considered to have read and accepted this Privacy Policy.

Betbad is an international-standard online gaming platform built specifically to serve players in Bangladesh. We adhere to global data protection standards and are committed to keeping your information secure at the highest level.

Betbad collects only the information necessary to operate the platform correctly, meet legal obligations, and improve your experience. We do not collect excessive or unnecessary data.

Information Collected at Registration

• Full name, date of birth, and gender
• Email address and phone number
• Residential address and country
• Preferred Currency & Language

For identity verification (KYC)

• National ID or Passport Copy
• Utility bill or bank statement as proof of address
• Proof of Payment Method Ownership

Information Collected Automatically During Use

• IP address, device type, and operating system
• Browser type and version
• Time Spent on Platform & Pages Visited
• Transaction history and gaming activity
• Information collected from cookies and similar tracking technologies

Transaction Information

For deposits and withdrawals, the information required to process payments is collected. For transactions made via bKash, Nagad, or Rocket, the mobile number and transaction ID are recorded.

Betbad uses your data solely for specific, legitimate purposes. We never use your information for unauthorized or unnecessary ends.

• For creating, managing, and verifying your account.
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To monitor responsible gaming and identify potential issues.
• For providing customer support and resolving complaints.
• To meet legal obligations and satisfy regulatory requirements.
• To improve platform performance and enhance user experience.
• To send you promotional offers and newsletters, with your consent.

Betbad never sells your personal data. However, limited information may be shared with trusted third parties in the specific circumstances outlined below:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive the data necessary to process your transactions.
• KYC Verification Service: Licensed third-party providers may be used for identity verification.
• Game Provider: Game providers may receive limited data as required to operate specific games.
• Law Enforcement: Information may be shared when required by legal order or for the purposes of an investigation.
• Anti-Fraud System: Information may be shared in line with industry standards for fraud prevention.

All third parties are bound by Betbad's strict data protection agreements and are only permitted to use your information for specified purposes.

Betbad uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and currency.
• Analytics Cookies: To understand and improve platform usage. Only anonymized data is used.
• Security Cookies: For fraud detection and account security.

You can disable analytics cookies from your browser settings. However, disabling essential cookies may affect the platform's functionality.

Betbad uses industry-leading technology and practices to protect your data. Our security is structured in multiple layers, so that if one layer fails, others remain in place to keep you protected.

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Sensitive data at rest is secured with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Suspicious logins and activity are detected automatically.
• Two-factor authentication (2FA) is available to enable on your account.
• Betbad staff are granted access only to the information necessary for their role.
• Data centers are maintained with round-the-clock physical and digital security.

Betbad does not retain your data indefinitely. Each category of information is subject to a specific retention period, determined based on legal requirements and business needs.

Once the defined retention period ends, data is securely deleted or anonymized so that it can no longer be used to identify any individual.

Every registered user on the Betbad platform holds specific rights over their personal data, recognized in accordance with international data protection laws.

Betbad strictly prohibits registration and participation by anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at the point of registration.
• Any account identified as belonging to a minor is closed immediately.
• Any collected data is deleted immediately.
• Parents or guardians can report concerns about a child's account by contacting us at support@betbad.im.

Betbad may update this Privacy Policy from time to time. How we notify you will depend on the nature of the changes.

• Minor Changes: Updates are made on this page only, with the date revised accordingly.
• Notable Changes: A notification is sent to the registered email address and a banner is displayed on the platform.
• Major Changes: Separate consent will be requested for acceptance of any new terms.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated Privacy Policy.

For any questions about this Privacy Policy, data-related requests, or complaints, please reach out to our Data Protection Team.

• Email: support@betbad.im
• Live Chat: Available after logging in to the platform
• Response time: within 72 hours